Anne
L. Hartley
PO Box 9197
Chapel Hill, NC 27515
919-602-5012
Professional History
(See
Professional Summary for abbreviated overview.)
MISSION
Bring effective leadership, focus, unification,
communication, and coaching to transitional initiatives (e.g. startups,
turnarounds, expansions, corporate transformations) -- helping clients achieve
optimal integration of business goals, process, and technology -- through
customized roles and approaches.
QUALIFICATION SUMMARY
Seasoned
results-oriented professional with technical background and executive
management experience who has evolved over a 25-year period in commercial
software and related professional services with a strong emphasis on holistic,
business-driven strategies that work.
Business requirements, process (re-)engineering, project management,
software development management, commercialization, integrated cross-functional
implementation coordination, organizational development, business and
infrastructure development, customer relationship management, product and
strategic direction are common themes.
As catalyst or facilitator, always a key player and unifying influence;
known for leadership, efficiency, quality, wearing many “hats”, and making
things happen. Working in and with both
small and large companies, receives consistent recognition for the value of
contribution from clients, colleagues, staff, and employers.
REPRESENTATIVE ACCOMPLISHMENTS
Ø
Key
leadership role in technology-based startup achieving critical milestones
during early pre-launch phase – resulting in successful product debut at premier industry
tradeshow, VC funding when funding had become tight, attraction of key
management personnel and successful company launch.
Ø
Spearheaded
successful business turnaround by taking a failed initiative, redefining
strategy and leading implementation for a commercial technology offering that
secured strategic Reseller and OEM business relationships.
Ø Publicly recognized by Computer Associates as a key player at
the first post-acquisition site meeting in San Diego; subsequently promoted to
VP dealing with complex corporate environment, circumstances, and bi-coastal
logistics.
LEADERSHIP AND MANAGEMENT ROLES
Ø
Business Development: new market
opportunities (OEMs, distributors, product alliances)
Ø Business Requirements:
work with cross-functional
stakeholders to define business requirements that ultimately drive processes
and technology-enabled solution strategies
Ø
Business-Technology Process/Infrastructure Improvement: workflow, process and gap
analysis, recommendations/implementation with focus on optimal use of
technology to meet business needs
Ø
Business Start-up: general guidance and best-practice coaching; serve in “bridge” and
interim leadership capacities; work with early adopters
Ø
Business Turnaround: solution strategy and successful implementation
Ø
Data Management Solution Facilitator: data model, process, enabling technology,
and people skills for creating and maintaining commercial on-line catalog from
disparate data sources ~ end-to-end, mixed-platform document automation infrastructure
requiring integrated enabling technologies and new people skills/roles ~ conversion
from IBM mainframe document management system to Intranet/WORD solution ~ innovative
integration of UNIX spreadsheet data management technology/UI with leading CAD
system
Ø e-Business Solution Facilitator: user-interface design for C2B software tool with integrated on-line catalog ~ automated order generation and delivery for on-line catalog ~ ERP integration
Ø
Product Mgmt/Operational Infrastructure: development ~ packaging ~ fulfillment ~ support
Ø Product Responsibility: BlueBolt Studio ~ XESS ~ SeerHPS ~ SeerMediator ~ CA-Tellagraf ~ CA-Disspla ~ CA-Tellaplan ~ CA-SuperCalc ~ MegaCalc ~ SIMPLAN
Ø
Relationship Development and Management: vendor ~
customer ~ partner programs
Ø
Site Management: managed software R&D for several software products with ~125
headcount and complex corporate environment
~ participated in monthly corporate executive management meetings
Ø
Technical Projects (Software, Project, Release, and Quality
Management): scope and task identification with cross-functional coordination for
large-scale and small-scale end-to-end software development initiatives and
product or implementation roll-out
TECHNICAL ORIENTATION AND
BACKGROUND
Ø
Familiarity with Technology-Based Initiatives: agile programming ~ business modeling ~ computer aided software
engineering (CASE) technology ~ computer aided design (CAD)
~ data warehousing ~ decision
support ~ desktop publishing ~ digital image/asset
management ~ distributed implementation models ~ document automation and management ~ e-catalog management ~ enterprise resource planning systems (ERP) ~ help-desk
management ~ logic ~ mind/idea mapping ~ object-oriented methodology and infrastructure ~ process
mapping ~ project management ~ real-time data interface (e.g. financial trading, process
control) ~ relational databases ~ re-engineering tools ~ software requirements design
~ spreadsheets ~ spreadsheet
SDK ~ visual modeling ~ web-enabled solutions ~ web site traffic analysis
~ workflow
Ø
Tools: current proficiency in
MS Office, MS Project, Thumbs Up, Inspiration, Visio, Xess ~ exposure to SIMPROCESS, Rational Rose, Great Plains Dynamics, HTML, UML,
IFS, Mobius, CompuSet, DLS, Unigraphics (CAD)
~ expired
proficiency/exposure in Cobol, PL/1, JCL
Ø
Platforms: MS Workstations ~ UNIX Workstations ~ IBM mainframe ~ Digital ~ Prime
RELATED ACTIVITIES
Ø
User
Group Conferences/Trade Shows
Ø
Liaison
with R&D, Sales, and Marketing
Ø
Marketing
Collaterals, Direct Selling/Business Closure, Contract Negotiations
Ø
Demonstrations/Presentations
Ø
Technical
Specifications and User Documentation
Ø
Product
Support (pre-sales and post-sales) and Maintenance, Training
Ø
Problem
Determination and Resolution
Ø Analysis, Design, and Programming
EMPLOYMENT HISTORY
1997 – current
AH Consulting Inc -
Chapel Hill, NC
Founder and Principal Consultant
Company
profile:
practice which focuses on
individualized solution strategies that bridge common and costly gaps
associated with 1) process and
technology-dependent business goals, 2) critical pre-launch milestones of
technology-based startup, 3) mainstream transformation of business-driven
technical infrastructure in established organizations and 4) technology
commercialization.
Engagements
Include:
Ø
BlueBolt
Networks
– Startup Assistance for eBusiness
Initiative. Served
as a key communication link between the visionary (company founder and
leadership team) and technology providers (Keane,
Graphic Detail, IFS, Sherril McLeod Consulting, MicroSoft Great Plains), initiating
an important adjustment to the technical implementation strategy, setting
roll-out strategy for critical pre-launch deliverables, developing business
requirements, and facilitating process/infrastructure components.
– eCatalog Management Strategies. Led first generation implementation to prepare online catalog for company launch
and beyond. Involved defining processes, tool deployment, and training
staff. Conducted comprehensive business
requirement analysis and market research developing request for information
(RFI) and quantitative framework for multi-vendor comparative analysis, to
serve as the basis for second generation solution.
Ø
Blue
Cross Blue Shield of NC
– Document Automation
Business Process and Technology Transformation. Led the initiative to gather business
requirements, define solution strategy, select/manage vendor tools and
orchestrate end-to-end mixed platform implementation including the development
of new processes, roles and
responsibilities – and integration with third-party document management and
archival system (Mobius). The roles
of AH Consulting were tightly integrated with client's operation to coordinate
and unify efforts among client's cross-departmental staff, management,
tool/design vendors (Document Sciences,
Strategic Solutions) and
outsourced print/mail vendor (Active
Data Services / Lason).
– General Advisor to Business Application
Development Management. Sat in on VP’s
staff meetings, developed and delivered
Creative Solutioning presentation; made recommendations to improve
productivity, coordination, and communication on technology-based business
initiatives between business units and technology counterparts.
– Benefit
Validation and Communication Assessment.
Led cross-functional work group to understand the issues and develop
short-term and longer-term solution strategies and business requirements to
improve the quality of information and channels of communications within BCBSNC
and with customers.
– Benefit Definition Document Management System
Transformation. Defined strategy and
led initiative to move a mainframe-based solution to an internal Intranet/WORD
solution. Defined and coordinated efforts of IBM and internal staff
(including AH Consulting) to convert a significant amount of data; developed an
equivalent document management interface to emulate document keyword indexing
for subsequent search and retrieval.
–
Provider Directory Business Process Technology Assessment. Reviewed a jointly owned production process,
made recommendation for improvements along with a solution strategy for
delivering electronic versions viewable by Adobe Acrobat.
Ø Relativity Technologies
Assisted in the start up phase of this commercial software
company to identify and introduce local early adopter candidates to the company
and its technology offering. Pursued
and attracted Keane and the State
of NC.
Ø
AIS
Continued work with AIS in the area of strategic account
management (e.g. EDS/PLM, Siemens Energy and Automation, ABB Systems Controls) and business development
initiatives; develop and deliver corporate presentations; coordinate and staff
trade show events.
08/93 – 04/97 Applied Information Systems (AIS)
- Chapel Hill, NC
Vice
President and Product Manager
Company profile: small commercial software
company with Fortune 2000 client base
Worked closely with the owner and strategic
relationships to manage day-to-day operation of the company and to spearhead
business development initiatives around programmable spreadsheet technology
named XESS. Developed user-driven solution strategy and led initiatives that
resulted in strategic Reseller and OEM relationships in the CAD/CAM
industry. Represented company at trade
shows; AIS awarded UNIX/NT integration award by Windows Magazine at UNIX Expo
in 1996. Managed and worked closely
with all aspects of software commercialization: product management, design,
development, testing, bug and enhancement tracking, packaging, distribution,
and customer service – in a multi-platform environment: UNIX, Digital, and
Windows. (Employment opportunity
initiated by AIS.)
08/91 – 08/93 Seer Technologies - Cary, NC
Release
Manager, Product Manager, Client Services Manager
Company profile: joint venture of IBM and First Boston for a commercial software company
First NC hire for Seer in conjunction with corporate
relocation to Cary from NYC. Prior to
the move, served as local manager for a
boot camp for new hires held in Cary.
Commuted to NYC for approximately 2 months to prepare and help
facilitate the move for the Client Services organization. In Cary, served as interim client service
manager leading initiatives to improve processes and customer
satisfaction. In role of Product
Manager for Seer Mediator, led initiative to define and package a complete product
offering including working with prospective customers to integrate
feedback. In role of Release Manager
for SeerHPS, reporting to CTO led initiative and worked closely with QA,
Development, Technical Writers, and Packaging to coordinate a major release
with the directive to stabilize the software and improve customer satisfaction;
stated release was subsequently described as the “first quality release” to be
delivered by Seer.
05/90 - 07/91 Maternity Leave
** Prior to Seer,
Anne L. Teagarden throughout employment history. **
02/87 – 04/90 Computer Associates (CA) - San Diego, CA and Malvern, PA
Vice
President, Development Manager
Company profile: one of the world’s largest conglomerates of
software and professional service acquisitions coupled with internal product
development initiatives.
At the time of
CA’s acquisition of Mega Group (and companion company ISSCO), employment
opportunity was initiated by CA as a result of unsolicited recommendation from
Mega Group principals during acquisition-related layoff period for both
acquired companies. (At the time was working as a Consultant continuing to
assist Mega Group as needed.)
Served initially as a resource and knowledge base for the spreadsheet
product (MegaCalc which was renamed to CA-SuperCalc.) working with QA,
Development, Support, internal CA application initiatives, and customer
applications. Received letter of commendation from customer that was added to
the CA “Wall of Fame” and also received a handwritten note from CA’s CFO
expressing his gratitude and pleasant surprise at the successful internal
implementation, attributing its success directly to my involvement. Was subsequently promoted to roles of
software and site management in San Diego (~125 employees and several software
products) and then Malvern, PA. Managed
complex corporate environment and circumstances – and bi-coastal
logistics; participated in monthly
management meetings with the CEO.
01/85 –
02/87 Mega Group, Inc -
Irvine, CA (acquired by CA)
Consultant,
Director of Customer Support
Company profile: small, post startup commercial software company with
Fortune 2000 client base
Paid
relocation from NC to lead initiatives to stabilize software releases,
frequencies, and develop Customer Support department, procedures, interfaces,
staffing, and training; directed and performed QA testing for a mainframe-based spreadsheet product named
MegaCalc; involved defining procedures,
infrastructure, providing customer feedback to the development group, and
training support personnel. Received letters from customers acknowledging
significant improvement; subsequently asked to lead and coordinate QA
initiatives and to conduct training seminars at customer site. (Recommended by SIMPLAN customer
who was also Mega Group customer.)
11/80 –
12/84 SIMPLAN Systems, Inc
- Chapel Hill, NC
Director
of Technical Services, Project Manager, Programmer/Analyst
Company profile: small, post startup commercial
software company with Fortune 500 client base
Initially programmed bug fixes and enhancements for
SIMPLAN, a financial modeling package.
Subsequently served as Project Manager for a major software upgrade and
assumed more management responsibility – ultimately responsible for all
technical activity associated with the software: development, maintenance, and
support. Worked closely with Sales and Marketing; spoke at SIMPLAN User Group
meetings.
03/80 – 10/80 Maternity Leave
05/76 –
02/80 Computer Management Corporation
(CMC) - Raleigh, NC
Programmer/Analyst
Company profile: contract programming and
professional services; data processing service center
Upon graduation, requested
by CMC to interview for an advertised opening and subsequently received choice
of 2 positions at CMC: a non-programming position which was advertised and an
unadvertised entry-level programming position.
The latter was offered as a result of my performance on a data
processing aptitude test. Based on
an on-campus visit earlier in the semester where I spent some time with CMC’s
president, CMC subsequently requested that I interview for the advertised
opening at the end of the semester.
Assignments at CMC were end-to-end
custom contract programming assignments for external clients as well as working
on internal software being used by the company. Involved design,
implementation, testing, documentation, delivery, and training. External clients included ITT, Liggett
Group, GTE, and Northern Telecom.
ACADEMIC DEGREE
1976
Bachelor of Arts, Mathematics
University of North Carolina - Chapel Hill
ASSOCIATION MEMBERSHIP
Council
for Entrepreneurial Development (CED), The Indus Entrepreneurs (TiE Carolinas)